Professional Services
Managed Support Services
Platform deployments across EMEA need ongoing care. Zenvue's managed support keeps your Smartsheet and Nebius AI Cloud environments running, evolving, and delivering value without burdening your internal IT resources.
Support Tiers
Coverage matched to your operational needs
Three tiers of managed support, each designed for a different stage of platform maturity and operational criticality.
Standard
Teams with stable deployments needing dependable coverage.
Reliable business-hours support with structured response times and regular health checks.
- Business-hours coverage
- SLA-backed response times
- Monthly platform health check
Priority
Growing organisations with evolving platform needs.
Extended support hours with a dedicated account manager and strategic business reviews.
- Extended hours coverage
- Dedicated account manager
- Quarterly business reviews
Enterprise
Mission-critical deployments across multiple teams or geographies.
Full 24/7 coverage with a named support engineer, proactive monitoring, and continuous optimisation.
- 24/7 coverage
- Named support engineer
- Proactive monitoring & optimisation
What's Included
Day-to-day and month-to-month platform care
Every managed support engagement includes these core services, keeping your Smartsheet and Nebius AI Cloud environments healthy, current, and productive.
Incident Management & Resolution
Structured incident response for all platform issues: triage, diagnosis, resolution, and post-incident review to prevent recurrence.
Minimise downtime and protect operational continuity.
Change Requests
Configuration updates, new reports, workflow modifications, and automation adjustments, handled through a managed request process.
Keep your platform aligned with evolving business needs.
User Management
Permissions, onboarding, access control, and role changes, managed consistently across your Smartsheet or Nebius environment.
Reduce admin burden on internal teams.
Platform Upgrades & Feature Enablement
New feature rollouts, version upgrades, and capability activation, tested and applied without disrupting existing workflows.
Stay current without the risk of unmanaged updates.
Usage Analytics & Adoption Reporting
Regular reporting on platform usage, adoption trends, and ROI indicators, so you can measure the value your investment delivers.
Track return on investment with real data.
Operational Value
Support that drives continuous value
Managed support is not break-fix maintenance. It is the operational layer that protects your platform investment, supports evolving business needs, and ensures measurable value across UAE and EMEA operations.
Protect Adoption
Sustain the momentum built during implementation, ensuring teams continue to use the platform effectively, not revert to old methods.
Evolve with Confidence
Support changing business needs through controlled, managed updates, without burdening internal IT or risking unplanned disruption.
Maintain Measurable Value
Ongoing optimisation, usage tracking, and proactive care ensure your platform continues to deliver ROI, month after month.
Start the Conversation
Keep your platform performing after go‑live
Talk to a managed support consultant about the right tier, included services, and how Zenvue can keep your Smartsheet or Nebius AI Cloud environment running at its best.