Case Study
Emirates Flight Catering automated performance evaluations with Smartsheet and Accienta, improving transparency, data quality, and operating speed across HR workflows.
10,000+ employees
Workforce size
98% achieved
Assessment target
Higher accuracy and transparency
Outcome
"With Accienta, we built a Smartsheet solution that quickly detects outstanding assignments and helped us achieve around 98% of our assessment targets."
Jigna Hemant Gohil, HR Business Partner, Emirates Flight Catering
The Engagement
Manual and spreadsheet-based performance assessments for 10,000+ employees were time-intensive, difficult to track, and prone to delays and inconsistencies.
Accienta implemented a Smartsheet-based assessment workflow using Data Shuttle, DataMesh, Dynamic View, and dashboards to automate assignment, review, and reporting.
The team achieved approximately 98% of assessment targets, improved processing speed, and strengthened accuracy and transparency across evaluation records.
Full Story
Emirates Flight Catering operates at enterprise scale and depends on reliable workforce performance processes to maintain operational quality.
As evaluation volumes grew, the organization prioritized a digital approach that could handle complexity without adding administrative burden.
Performance assessments for more than 10,000 employees were historically manual, then partially spreadsheet-based, creating heavy effort in tracking, validation, and record management.
HR and line managers needed better transparency into assignment status, improved data integrity, and faster end-to-end cycle completion.
Accienta implemented a Smartsheet-centered assessment workflow using Data Shuttle, DataMesh, Dynamic View, forms, and dashboards to automate assignment, review, and reporting flows.
The model connected employee data from ERP, aligned role-specific KPI mapping, and provided tailored visibility for managers, leaders, and HR oversight.
Automation reduced manual handoffs, improved communication, and accelerated collection and approval cycles. EKFC reported achieving approximately 98 percent of assessment targets.
Teams also saw stronger consistency in evaluation records, with improved transparency and easier access to performance information across the organization.
The program worked because technology was paired with practical enablement. Accienta supported implementation and user adoption while adapting the solution to real stakeholder workflows.
EKFC now has a scalable, user-friendly performance management foundation that supports continuous improvement rather than periodic process resets.
Sector Context
At enterprise workforce scale, performance management depends on workflow automation, reliable employee data, and role-based visibility from managers to HR leadership.
Assessment workflows scaled across a large workforce with consistent data structures and process control.
Managers and HR teams reduced manual handoffs through automated notifications, assignments, and status tracking.
Integrated data pipelines improved record accuracy and reduced errors in evaluation inputs and outputs.
Dashboards and tailored views provided clear oversight of completion rates and pending actions.
Next Step
Discuss your operating priorities and identify the right delivery path for your teams.